Contact & FAQ

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FAQs

SHIPPING

How long will my print take to arrive?

We endeavor to have our prints with you in 5 business days from the date of purchase. This can vary in the current climate, where shipping times have become less predictable so we appreciate your patience. This is particularly true of the Holiday season so we advise getting all Christmas orders in as early as possible!

What if I need a last minute gift!? 😵

If you are buying as a gift and you are under time pressure, please let us know as we will always try to prioritise your satisfaction!

Are you guys bubble wrap fiends? I hate plastic 🥵

We are with you. All of our prints are packaged using sustainable and recyclable materials where possible, and are shipped via UPS' carbon parcel service. As our frames are fragile, we sometimes need to add extra packaging to ensure safe delivery to you particularly those who are making long journeys globally and have A LOT of touch points, and consequent opportunity for breakage along the way

RETURNS

Can I return my print?

Happy customers are our number one priority.  If you wish to return your purchase, you can do so within 14 days of your purchase date. Please drop us an email prior to returning your piece at hello@blankslate.ie.

We will cover the cost of returning your print, and arrange a time for collection that best suits you!

PRODUCT INFO & CARE

My print arrived rolled up, why isn't it flat?

Our prints are printed on a Hahnemule Cotton Rag paper, which allows for unframed prints rolled for shipping purposes to fully relax once unrolled and laid flat for 24 hours.

Will my print fade with time?

All prints are high quality, fine art giclee prints which should not fade over time. However we do advise that prints left in direct sunlight can incur some fading over time.

What kind of frames do you supply?

To frame our pieces we have the option of white, painted wooden frames which are handmade in Dublin. Because of the

We advise handling these with care, as these are quite fragile and mark quite easily. All frames are made using a glass panel, and should be handled with care.